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WrNexus Identity Cloud

The connected customer communication platform

One platform for every customer interaction

Connect customer data, consent, WhatsApp, SMS, email, voice, campaigns, automation, conversations, creative tools, analytics and developer APIs.

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Connected customer journey

One platform

From customer event to delivery and analytics

WRNexus receives a customer event, checks consent, chooses a communication channel, tracks delivery and updates analytics.

7+ Connected channels

One customer context

1 API Developer platform

Consistent requests and events

24/7 Automated journeys

Triggers, waits and fallbacks

1 balance Shared credits

Across supported channels

The connected platform

Everything needed to manage the customer journey

Use one shared foundation from the first customer signal through delivery, conversation, conversion and reporting.

Connect

Build one reliable customer profile

Unify identities, attributes, events, tags, lists, segments, consent and communication preferences.

Explore customer data

Communicate

Reach customers on the right channel

Send transactional, marketing, service and automated communication through supported channels.

Explore channels

Automate

Turn events into intelligent journeys

Combine triggers, conditions, waits, channel actions, fallbacks, approvals and goals.

Explore automation

Create

Build communication assets

Create templates, email, forms, landing pages, links, QR codes and branded assets.

Explore Studio

Collaborate

Bring bots and teams together

Manage customer conversations, assignments, notes, service timers and human handoff.

Explore Shared Inbox

Analyse

Measure every communication outcome

Compare delivery, engagement, cost, provider performance and conversion.

Explore analytics

Communication channels

Every channel works from the same customer context

Contacts, consent, workflows, delivery events and analytics remain connected across every channel.

Available

WhatsApp

Templates, interactive messages, media, bots, campaigns and shared conversations.

Explore WhatsApp
Available

SMS

OTP, transactional, service and promotional messaging with sender and delivery controls.

Explore SMS
UAT

Email

Transactional and marketing email with verified domains, tracking and suppression.

Explore Email
Coming soon

Voice

Inbound and outbound calls, IVR, recorded campaigns, SIP and call analytics.

Explore Voice

Product capabilities

Add the capabilities your team needs

Start with communication and expand into customer data, campaigns, automation, collaboration and analytics.

Customer platform Available

Customer data

Profiles, identities, attributes, tags, lists, segments and activity history.

Explore customer data
Governance Available

Consent management

Communication preferences, consent evidence, suppression controls and audit history.

Explore consent
Engagement UAT

Campaigns

Audiences, approvals, test sends, scheduling, variants and campaign reports.

Explore campaigns
Automation UAT

Customer journeys

Triggers, conditions, waits, branches, fallbacks, approvals and conversion goals.

Explore automation
Conversations Planned

Shared Inbox

Assignments, notes, bots, service timers, customer context and human handoff.

Explore Shared Inbox
Insights UAT

Analytics

Delivery, engagement, channel cost, provider performance and conversion.

Explore analytics

Unified analytics

Understand delivery, engagement, cost and conversion

Compare communication performance across channels, campaigns, workflows and providers.

Explore analytics

Developer platform

One API for every customer channel

Use consistent requests, API keys, idempotency, signed webhooks, normalized errors and observable delivery.

POST /v1/messages 
const response = await wrnexus.messages.send({ customer: "contact_01J8X2", channel: "preferred", template: "order-shipped", fallback: ["sms", "email"] });

Read the documentation

Get started

Bring every customer interaction into WRNexus

Start with one channel and expand into customer data, automation, analytics and team collaboration.

Start building Talk to sales