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WrNexus Identity Cloud
Unified communication, automation, and growth platform

Every customer channel. One intelligent platform.

WRNexus unifies WhatsApp, SMS, email, voice, push notifications, campaigns, workflows, bots, creative tools, analytics, and developer APIs in one secure workspace.

Start buildingTalk to sales
7+ Connected channels

One customer context

24/7 Automated journeys

Triggers, branches, and fallbacks

1 API Developer platform

Consistent events and webhooks

Designed for real communication infrastructure

A connected foundation for customer-facing teams and developers.

API-first Multi-channel Tenant-aware Consent-aware Delivery tracking Unified credits Webhooks Built with WRNexusJS

The connected platform

Everything needed to manage the customer journey

Replace disconnected point tools with shared customer context from the first signal to the final conversion.

01 · Foundation Core

Connect

Unify profiles, identities, consent, providers, domains, and customer activity.

Explore customer data
02 · Channels

Communicate

Reach customers through WhatsApp, SMS, email, voice, push, and social messaging.

Explore channels
03 · Journeys

Automate

Turn real-time events into journeys with triggers, conditions, delays, and fallbacks.

Explore automation
04 · Creative

Create

Build templates, emails, forms, landing pages, branded assets, links, and QR codes.

Explore Studio
05 · Teamwork

Collaborate

Unify conversations with assignments, internal notes, bots, and human handoff.

Explore Inbox
06 · Intelligence

Analyse

Understand delivery, cost, engagement, conversion, and attributed revenue.

Explore analytics

Unified communications

Every communication channel, connected

Transactional, marketing, support, and automated messages share the same customer context and delivery events.

Available

WhatsApp

Templates, interactive messages, media, campaigns, bots, inbox, and delivery events.

Explore WhatsApp

SMS

Transactional, OTP, promotional, sender IDs, receipts, and link tracking.

Explore SMS

Email

Transactional and marketing email with domains, personalization, and tracking.

Explore Email

Voice

Inbound, outbound, IVR, recorded campaigns, SIP, queues, and analytics.

Explore Voice

Push

Rich mobile and web notifications connected to the same journey.

Explore Push

SmartRoute

Deliver through the best available channel

Define the outcome once. SmartRoute evaluates availability, consent, delivery state, priority, and cost to choose the right next step.

Consent-aware

Respect channel consent and suppression before every attempt.

Reliable fallback

Continue through configured channels when delivery conditions change.

Shipping updateDelivered in 0.8sWhatsApp → SMS → Email → Voice
  1. 1. WhatsApp · Delivered
  2. 2. SMS · Ready as fallback
  3. 3. Email · Follow-up after 24 hours
  4. 4. Voice · High-priority escalation

A consent-aware shipping update delivered through WhatsApp with configured fallback channels.

Developer platform

One API for every customer channel

Build with a consistent API model, test and live environments, idempotent operations, signed webhooks, versioned contracts, and observable delivery.

Platform guarantees

Unified requests and consistent errors

Signed webhooks and idempotency

OpenAPI support and usage visibility

Read the documentation Explore the API
POST /v1/messages

Send through an available customer channel with one request model.

View endpoint
bash 
curl https://api.wrnexus.com/v1/messages \
  -H 'Authorization: Bearer $WRNEXUS_API_KEY' \
  -H 'Idempotency-Key: order-1842' \
  -H 'Content-Type: application/json' \
  --data '{ channel: preferred, contact: contact_123, template: order_shipped }'

Build and grow

Campaigns and automation share one workspace

Plan the audience, coordinate every channel, automate follow-up, and measure the outcome without moving data between tools.

Multi-channel campaigns

Audience segmentation, test sends, approvals, quiet hours, A/B testing, and live reports.

WhatsApp · SMS fallback · EmailOpen Multi-channel campaigns
Automation

Event-driven customer journeys

Combine triggers, branches, waits, channel actions, human approvals, fallbacks, and conversion goals.

Explore automation

Creative tools

Build every communication asset in one place

Organize brand assets, design messages and email, publish forms and landing pages, and manage approvals and versions from one workspace.

Explore Studio Explore Assets
Shared Inbox

Bring automated and human conversations together

Unify conversations, bots, assignments, internal notes, labels, customer context, service timers, and human handoff.

Explore Inbox
Bots and handoff

Automation with a human path

Use flow-based responses and API actions, then transfer the full customer context to the right teammate.

Explore bots

Customer data and consent

One customer profile across every interaction

Connect identities, custom fields, tags, lists, segments, provider activity, consent records, suppression controls, imports, and interaction history.

WRNexus provides controls and operational evidence to help teams follow requirements applicable to their organization.

Explore Contacts Explore compliance
Consent history

Clear channel evidence

Review when preferences changed and apply suppression before communication is attempted.

View consent controls

Analytics

Understand delivery, engagement, cost, and conversion

Compare channels and follow every message from sent to delivered, read, clicked, replied, converted, or failed.

Communication performance

Filter by date, channel, campaign, workflow, and conversion outcome.

Sent Volume
Delivered Outcome
Converted Goal
Explore analytics
Chart summary
Delivered
96.8%
Engaged
42.1%
Converted
8.7%

Dashboard summary

The dashboard compares delivery, engagement, channel cost, and attributed conversion without relying on color alone.

Use cases

Built for every team that communicates with customers

Start with the workflow your team needs, then connect more channels and products without splitting customer context.

Developers and SaaS

Build customer communication

APIs, webhooks, identity, tenant-aware workflows, and test environments.

Learn more
Marketing

Coordinate growth

Segments, campaigns, creative tools, journeys, and conversion reporting.

Learn more
Commerce and support

Serve every customer

Order events, delivery updates, bots, inbox, fallback, and human handoff.

Learn more
Agencies and enterprise

Operate with control

Multiple workspaces, roles, approvals, audit trails, and shared standards.

Learn more

Security and control

Built for sensitive communication

Protect identities, customer data, policy, and operational workflows across every workspace.

Identity and access

Passkeys, MFA, roles, sessions, and workspace isolation.

Learn more

Data protection

Encryption, secret management, retention, and minimization.

Learn more

Communication safeguards

Consent history, suppression, audit logs, and idempotency.

Learn more

Operational security

Monitoring, backups, access reviews, and incident response.

Learn more

Flexible pricing

Pay for the platform and communication you use

Choose workspace capabilities, fund communication through shared credits, and add specialist services as you scale.

Platform plan

Workspace foundation

Team access, automation, storage, collaboration, and product capabilities.

View plans
Shared credits Flexible

One channel balance

Use shared credits across supported communication channels.

Understand credits
Metered services

Scale specialist services

Add AI, storage, hosted mailboxes, dedicated infrastructure, and premium capabilities.

Request pricing

Integration ecosystem

Connect WRNexus to the systems you already use

Use APIs and webhooks to connect commerce, CRM, payments, databases, developer tools, storage, support, and analytics systems. Availability is shown on each integration page.

Explore integrations Request an integration

Frequently asked questions

Questions about WRNexus

The essentials about channels, APIs, automation, consent, and billing.

Need help with your use case?

Talk to our team

WRNexus is a connected platform for customer communication, automation, creative tools, customer data, analytics, APIs, and team collaboration.

Your customer journey, connected

Bring every customer interaction into WRNexus

Start with one channel and grow into one connected platform.

Unified channels
Automation and analytics
Developer-first APIs
Start building Talk to sales